SHIPPING AND RETURNING

The most frequently asked questions concerning shipping, picking up and returning of your orders will be listed below. If you still have an unanswered question you can contact us through equinusequestrian@hotmail.com.

GETTING AN ORDER SHIPPED
You can easily order at Equinus Equestrian and it will be shipped that same day when all products are in stock and your order has been placed before 16:00. Excluding sundays and holidays. 

How much do I pay for shipping?

*When shipping is being handled by Bpost, we are not responsible for loss and/or damage obtained during the shipping of your order
**These shipping costs are applied to every 20kg weight of your order

I want to order something small but still have to pay €6,00 shipping cost?
Yes this can happen. This is due to the fact that the ordered product doesn't fit in an enveloppe and is thus viewed as a parcel which is more expensive to ship.

When can I expect my parcel?
When you order before 16:00 and your payment went through, we will sent your parcel that same day but how long it will be on it's way depends on our courier service. Parcels are often delivered the next day but at the latest four days  later, mailbox post will take between two and five days to reach you. In case you chose for the option 'pre transfer', your parcel will be sent the day we receive your payment.

What do I have to do when my order hasn't arrived?
When shipping is being handled by Bpost, we are not responsible for loss and/or damage obtained during the shipping of your order. We don't get collaboration or compensation from Bpost. Unfortunately, we don't have any other option than Bpost for mailbox post.

When shipping happens with the use of a courier service, you can mail us at equinusequestrian@hotmail.com with a mention of your order number. Then we'll start the investigation and if need be we will compensate you with the full amount including shipping cost. If your item has been damaged, we ask you to return it, you can find more information about returning below.

PICKING UP
Do you wish to pick up your order yoursel at Equinus Equestrian? That's possible, you can chose the option 'Pay at Pickup'. You will receive an e-mail when your order is ready to be picked up and then you can come pick it up at our store in Balen. An order will stay available for seven days before the items will be put back in the racks.

RETURNING
You can withdraw from the purchase within fourteen days after receiving the parces without giving us a reason why. You will have to send the products back to Equinus Equestrian at your own cost within fourteen days after you've notified us. If you want an exchange because you've ordered the wrong size or colour, there's a defect or we sent the wrong item, you can contact us through equinusequestrian@hotmail.com, we will sent you the new product without any additional shipping costs, if we have already received the original product from you. We ask you to fill in this form and send it to us through -e-mail and with the return parcel if you wish to use your right to withdrawal. We will rifund you the total ammount including shipping cost as soon as possible but within fourteen days if we have received the return-parcel.

PAY ATTENTION: exclusion of the right of withdrawal is possible for products:

• That the entrepreneur has established in accordance with the consumer’s specifications;
• Bought at a discounted price or during a deal;
• That are clearly personal in nature;
• That cannot be returned due to their nature;
• That rapidly decay or become absolute;
• For hygienic products that are sealed and who’s the consumer has broken the seal;
• For products where an amount however small has been used by the consumer